Fairfield Language Technologies publishes Rosetta Stone, revolutionary CD-ROM and online language-learning software acclaimed for its speed, power, and effectiveness. Each year, Rosetta Stone expands its prominence Rosetta Stone Language in retail and institutional markets worldwide: from language lab use in schools to networked corporate training to personal use at home. Teaching 29 languages to 5,000,000 people in over 150 countries worldwide, Rosetta Stone is the key to language learning success.It became a little disturbing to hear horror stories, one after another, of bad customer service - problems with ordering, returning products, ordering the demo, lack of assistance with The Rosetta Stone installation or replacing defective products etc (read many of them below). Every company is capable of making mistakes, but this was beyond what I have seen before.